Spot Group Bookings on Reservation Overview

This article shows you how to identify which reservations belong together within a group booking for easier arrival management, guest relations, or performing housekeeping tasks.

Table of Contents

1. Introduction

2. Reservation Overview

   1. Visual indicator
   2. Filter for specific group booking
3. Reservation Detail Page
4. Conclusion

Introduction

The Group Booking Indicator allows front-desk teams, property managers, and housekeeping to easily identify which reservations are part of a group booking. This provides clarity in daily operations, especially during check-in or task coordination, and helps ensure consistency in communication and service delivery across related guests.

Key functionalities on reservation overview:

• Visual Indicator: Reservations that are part of a group are marked with a group icon next to the guest’s name.
• Hover Interaction: When hovering over the icon, a tooltip displays:
  • Group Name
  • Booking ID
  • A call-to-action to filter the table by group name

Reservation Detail Page

Once inside an individual reservation that belongs to a group:

Group Booking Summary

• A group booking tag is shown directly under the guest’s name and next to their primary booking details.

• This tag reinforces the group relationship with other tags next to it:

  • Booking ID (e.g. WJDBBJEX) - represents the PMS reservation ID

  • Booking Dates

  • Booking status

  • Number of guests and units

  • Channel (booked from)

Conclusion