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      Platform Documentation

      Introduction

      Like Magic is a user-centric, cloud-native hospitality platform built to simplify and enhance the digital guest and staff experience. Designed with open integration principles, the platform enables properties to deliver seamless self-service while maintaining operational control and data ownership.

      This document outlines the architectural approach, integration design and process flow that power the Like Magic ecosystem.

       

      Platform Technology & Principles

      Like Magic is engineered for resilience, scalability, and openness. Key architectural principles include:

      • Event-driven integration with event sourcing and CQRS

      • Cloud-native, polyglot microservices architecture

      • 12-Factor App methodology: portable, scalable, and DevOps-ready

      • Use of managed services over building everything in-house

      • Built with Spring Boot WebFlux (backend) and React (frontend)

      Key components:

      • Databases & message queues

      • API-first design

      • Seamless integration with third-party systems

       

      Big Picture – Platform Overview

      Like Magic connects key hospitality functions through an API- and UI-agnostic architecture:

      Screenshot 2025-07-17 at 10.24.44 AM

       

      Platform Infrastructure

      Data Centre and Resilience

      LIKE Magic’s platform is hosted in a world-class Google data centre in Zurich, leveraging Google’s industry-leading infrastructure to ensure robust and reliable service delivery. Key features include:

      • Robust Infrastructure: Built to the highest standards of physical security, environmental controls, and redundancy for continuous operation.

      • Advanced Backup and Disaster Recovery: Comprehensive strategies and Google’s resilient infrastructure protect data integrity and enable rapid recovery.

      • High Availability: Redundant power, cooling, and network connectivity minimize downtime and maximize uptime.

      • Strong Security Measures: Multi-layered security with strict access controls, network protections, and ongoing audits.

      • Cloud and Offsite Backups: Data is securely backed up and replicated across Google’s global network to enhance resilience.

      • Proactive Monitoring and Incident Response: Continuous monitoring and rapid response protocols ensure minimal service disruption.

      By partnering with Google’s Zurich data centre, LIKE Magic delivers a secure, reliable, and resilient platform experience.

      Architecture Principles

      Like Magic adheres to key modern architecture principles:
          •    Event-driven & microservice-based
          •    Low coupling, high cohesion
          •    Business capability–driven service design
          •    Auto-scaling, evergreen component lifecycle
          •    End-to-end observability & traceability
          •    Platform as a Service (PaaS) operation model

      All services are designed to be independently deployable and resilient by design.

      Screenshot 2025-07-17 at 10.26.22 AM

       

      Microservices & Connectors

      Microservice Design:

      • Stateless

      • Self-contained

      • Horizontally and vertically scalable

      • Idempotent API operations

      • Contract-first interfaces

      • Supports async processing with eventual consistency

      Screenshot 2025-07-17 at 10.32.04 AMConnector Principles:

      • Fallback integrations (e.g., local + real-time API)

      • Resilience with exponential backoff retry mechanisms

      Connectors are technology-specific (e.g., PMS APIs, door lock APIs) and can be developed by Like Magic or external partners using the published OpenAPI specifications.

       

      Integration Principles

      • Technology-Specific Connector Design
        Integration connectors are defined based on the functional scope of the underlying technology (e.g., property management systems, door access systems). Each connector adheres to the specific API contracts of the target system.
      • Contract-First Approach
        All integrations follow a contract-first methodology:
        • API specifications are defined before implementation.
        • Implementation may be carried out by Like Magic or the respective technology vendor.
        • Operation and maintenance can be handled by Like Magic or a trusted third party.
        • All contracts are documented and maintained as OpenAPI specifications to ensure transparency, consistency, and developer enablement.

       

      Semantic Domains

      The platform defines clean domain boundaries to ensure consistency across services. These semantic domains span reservations, profiles, operations, and payments—creating a shared language across APIs and analytics.

      Screenshot 2025-07-17 at 10.42.32 AM

       

      Processes - Self-Service Guest Journey

      The platform supports a complete self-service flow:

      1. Booking & Pre-arrival

      2. Digital Check-in

      3. Mobile Key Activation

      4. In-stay Communication & Upsell

      5. Digital Check-out & Feedback

      Screenshot 2025-07-17 at 10.43.58 AMAll these steps are accessible through a responsive browser app - no downloads or kiosk dependencies required.