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      Info Stay – Guest Access via QR Code or Link (No Login or Booking Needed)

      This article explains the “Info Stay” feature, which allows guests to access content from the guest portal via QR Code or Link – without an active booking or login.

      Table of Contents

      1. Introduction

      2. New Features & Benefits

        1. General Info Stay Link 

        2. Info Stay for Individual Articles

        3. Use Cases & Sharing Options

      4. Conclusion

      1. Introduction

      Not every guest has already made a booking – but information such as spa offers, restaurant hours or upcoming events should still be easily accessible.

      With Info Stay, selected content from the digital guest platform can now be shared effortlessly: no login, no booking – just scan a QR code or open a link.

      Whether via QR code at the reception, by email, or directly in a WhatsApp message – guests get instant access to the most relevant content for their decision-making or stay.

      2. New Features & Benefits

      a) General Info Stay Link

      Quick access to the digital guest platform:
      With the general Info Stay Link, guests can browse key information – without having to log in.

      Structure & Functionality:

      • Guests land on a neutral version of the MyStay view.

      • If not logged in: No booking data is shown, just the information provided by you on the digital guest platform.

      • If logged in: Full navigation items are visible – the guest sees their usual MyStay view.

      Example link:
      my.customerurl.com/info-stay

      💡 Tip 1: Perfect for general hotel information or as a digital concierge via QR codes on flyers or info screens.

      💡 Tip 2: If you're using the Shop feature, Info Stay can help guide guests toward it. However, guests must log in to see the shop in the navigation menu.

      b) Info Stay for Individual Articles

      Share targeted information – on a per-article basis:
      Instead of linking the entire guest platform, you can share a specific article directly – such as an event, spa offer, or restaurant menu.

      How it works:

      • In Prismic, assign an alias to the desired article

      • Important: The alias must be the same across all languages

      • Build the link using the format:
        my.customerurl.com/info-stay/articles/[article-alias]

      Example:
      A spa offer with the alias relax-spa would be available via:
      my.customerurl.com/info-stay/articles/relax-spa

      💡 Great for direct marketing:
      Send links to specific offers directly via WhatsApp or email – or encode them in QR codes so guests can scan and go directly to that content.

      c) Use Cases & Sharing Options

      Whether it’s a QR code in the room, a link in a pre-stay email, or a WhatsApp message – Info Stay is flexible and easy to use:

      • Place QR codes at the reception, room doors, breakfast area, spa entrance, etc., so guests can scan and access the portal immediately

      • Pre-stay communication: Automatically include the Info Stay Link in welcome messages

      • WhatsApp templates: Send guests direct access to the breakfast menu, spa offerings, or event calendar

      • Social media or newsletters: Share targeted content without access barriers

      💡 No app, no password, no booking required – just the link.

      3. Conclusion

      Info Stay makes selected content from the digital guest platform accessible – without login, without a booking, and without technical barriers. Guests can simply scan a QR code or click a link to see full or specific information you choose to share.

      Perfect for modern guest communication – with maximum flexibility and no technical know-how required.