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      Settings – LIKEMAGIC & Apaleo

      These setup configurations are essential for seamless guest experiences.

      Overview:

      1. Introduction

      2. Conceptual Settings

      3. Extras/Services

      4. Rate Plans

      1. Introduction

      This article outlines the necessary settings in Apaleo to ensure smooth integration with LIKE MAGIC. To guarantee that all functions within the digital guest journey operate seamlessly, it's crucial to correctly configure specific conceptual presets in the PMS.

      2. Conceptual Settings

      At the property level, under "Settings," you'll find the following options:

      Automation

      • Check-In: Handled by the LIKE MAGIC guest flow by default. Guests manually check in on the day of arrival via the MyStay interface.

      • Check-Out: Automatically managed by LIKE MAGIC. Guests either manually check out before the official departure time, or after the official checkout time, the LIKE MAGIC automation handles it without intervention from the host team or the guest.

      • Night Audit: Not relevant for LIKE MAGIC – choose a time that suits your operations.

      • NoShow Checkbox: This is an important process-related consideration. If this box is active, all guests who haven't checked in by the end-of-day (as defined by the night audit time) are automatically marked as "NoShow" and thus denied access to their reserved hotel room. Carefully consider whether this automation is beneficial or if it might lead to increased workload and potential conflicts with your guests.

      Payment Processing

      • It is mandatory to set the first option to "Manual."

      • Ensure that "Collecting prepayments" is turned off; otherwise, it may lead to double bookings of services.

      • Activate "Payments via Booking.com" only if the payment method for prepaid bookings is set to "Bank Transfer" instead of virtual credit cards (VCCs).

      • Collecting cancellation fees & no-show fees is optional. We recommend activating this for an automated and smooth daily guest administration process:

      3. Extras/Services

      Included Room Cleaning

      To automatically calculate included room cleaning and manage it from a housekeeping perspective in the back office, we need to set up a service.

      We recommend the following wording for the service code:

      FREECLEAN

      Please do not set any special checkboxes or change basic settings, except for the channel – here, please check IBE.

      General Services

      If services are to be offered to guests via LIKE MAGIC, the following rules apply:

      • Availability: Set to "Daily" & "Every Day" – as detailed settings are managed via LIKE MAGIC. If these settings contradict the PMS, the guest will not be able to book the service.

      • Service Limitations: Please do not set these in Apaleo – the inventory (maximum) is managed at the LIKE MAGIC level. If active in Apaleo as well, it will lead to issues.

      • Distribution: Please check IBE here if the service is to be offered via LIKE MAGIC.

      • Posting Definition: Please do not select "Accommodation" (lodging), as this can lead to conflicts in the prepayment settings because all lodging charges are always treated as prepaid by LIKE MAGIC. Instead, select either "Food & Beverage" or "Other."

      4. Rate Plans

      Rates must have the "IBE" channel if they are to be offered via the IBE.

      Note that promotional and corporate rates intended to be bookable via the IBE should also be marked with "IBE."

      Regarding content: The minimum guarantee and cancellation policies, along with all pricing settings and restrictions, are directly adopted.