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      Door Access

      The Door Access configuration allows you to define which doors are visible and accessible to guests or staff.

      Introduction

      Before you’re able to adjust the door access via the Operations Platform, you need to ensure that you’ve been in contact with your Onboarding Manager and that the doors are correctly configured. Otherwise, you won’t have the option to make adjustments through the Settings within the Operations Platform.

      This settings menu gives you an overview over your door configuration.

       

      Table of Content:

      1. Feature Overview
      2. Accessibility
      3. Edit Door Locks
        1. Private Door Locks
        2. Other Door Locks
      4. Conclusion

      1. Feature Overview

      You can find the Door Access menu Settings under Settings on the left hand menu bar. This is how it looks like. The black areas in the list are customer specific detials, which we had to hide.

      Bildschirmfoto 2025-08-07 um 11.12.55

      You will see this view with a division between Accessibility options which are explained further below. The doors are filterable by Lock Name, Lock ID, State, Accessibility and Sort Priority.

      The categories explained:

      • Lock Name is the name assigned to the lock in your locking provider’s system.

      • Lock ID refers to the unique identifier (UUID) of the lock, provided by the door lock system.

      • For Public Locks, you can define the Sort Priority, which determines the order in which the locks are displayed (more on that later).

      • For Private Locks, you’ll see the assigned unit, indicating which room the lock is linked to.

      2. Accessibility

      Under Private Locks, you’ll find all door locks, which the guest can only open once the room is clean and the reservation is checked-in. If you have arranged door access differently with your Onboarding Manager since you use a special door lock integration, then these settings you agreed upon will apply.

      Next to the classic hotel room door locks, other doors can be integrated with other accessibility states:

      • Public: All common doors that are accessible to multiple guests within the set timing frame.
      • Public In-House: All special doors which keep guests from entering "guests-only" areas.
      • Service: Every door which is only accessible through a booked service
      • Operations Platform only: This is meant for "back of house" doors for staff.
      • Restricted: All other doors which shouldn't be connected.

      Bildschirmfoto 2025-08-07 um 11.13.19-1

      3. Edit Door Locks

      a) Private Door Locks

      When you click on the three dots on the right-hand side of a Private Lock, you have the option to edit the lock. In the edit view, you can:

      • Set the status to inactive so the lock is no longer visible 

      • Change the accessibility, for example:

        • Public – visible as public door within defined timing

        • Public (In-House) – visible and usable only for in-house guests

        • Service – accessible only after buying a service

        • Operations Platform only – visible only for staff

        • Restricted – no access

      These settings allow you to control who has access to each lock based on their role or stay.

      The Sort Priority defines the order in which the keys will be shown to the guest. Note:

      • Private keys will always appear at the top of the list.

      • For other keys, a lower number means a higher position (they will appear first within their category).

      b) Other Door Locks

      This allows you to control the display order of public or shared locks, such as main entrances or spa areas. For public doors, the view looks like this:

      • You can set the state to active or inactive. If inactive, the door will not be visible to the guest.

      • Under Accessibility, you can choose the access level (e.g. Public, Service, etc.).

      • The Sort Priority field lets you define the order in which the public doors will appear in the guest’s app.

        • Lower numbers will be shown first among public locks.

        • Private locks will always appear above public ones.

      Important:

      Once you’ve made your changes, don’t forget to click Save and Publish the configurations.

      4. Conclusion

      Door Access centralizes how visibility and permissions are managed for every lock. After aligning with your Onboarding Manager, set each lock’s Accessibility settings.

      Do you have questions or need assistance?
      If you need further assistance, please open a support ticket after careful consultation of this documentation.