Task Management
      Back to home
      1. Knowledge Base
      2. Backoffice
      3. Task Management

      Additional Services - Approval Flow

      How services on request ar handled

      Introduction

      Some additional services are subject to availability and therefore require approval from the host team before they can be confirmed.

      ℹ️ This Feature is currently only supported with MEWS & OPERA CLOUD. 

       

      🛎 Booking by the Guest

      Guests can book services that require approval (Approval Flow Services) on the same page as all other additional services.

      Important: These services are only payable after they have been approved by the host.

       

      🔶 How to Recognize an Approval Flow Service

      Services requiring approval are marked with a yellow label next to the service name.

      In addition, a message indicating that approval is required is shown in the service modal.

       

      ✅ Approve or Decline

      After checking availability, hosts can approve or decline a service via the three-dot menu next to the service price.

       

      Table of contents

      1. Guests Perspective

      2. Hosts' Perspective

        1. Approval
        2. Decline
      3. Conclusion
       

      1. Guests Perspective

      Guests can recognize these services by the yellow label after the service name:

      Additionally the guest is informed about the needed approval within the service modal:

      The guest does now see the requested service in MyStay in his “Booked Services” overview as follows:

      2. Hosts' Perspective

      As the guest requests the service, a Task will be generated automatically:

      The Host also sees this time sensitive information in the Reservations List to react in time:

      After clicking on “View requests”, the detailed overview appears:

      By clicking on the three menu dots next to the price within the concerned service, a host can approve or decline the service after checking availability. 

      ❌ Declining a Service

      If a service is declined:

      1. The service will be marked as declined in the request overview.

      2. The guest will be notified through their preferred communication channel (assuming notifications have been set up accordingly). 

      1. The guest is notified by the set preferred channel (notifications have to be set-up accordingly)

      2. The Service will be shown as declined

      ✔ Approving a Service

      Once a service is approved:

      • The service status is updated to approved.

      • A notification is sent via the guest's preferred communication channel.

      • The host is responsible for proactively collecting payment from the guest, e.g. through a payment terminal at the reception or by providing a payment link.
        Helpful to know: The guest also has now an open folio and can pay through their guest journey.

       
       

       3. Conclusion

      The Approval Flow ensures that services requiring availability checks are handled efficiently and transparently. Guests can request previously accordingly configured services, while hosts are guided and can easily approve or decline based on availability.

      Once approved, payment has to be collected proactively on-site or through the guest journey, ensuring a smooth and flexible experience for both guests and hosts.