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The Communication Hub & Booking.com

Set-up around the communication of Booking.com guests

Introduction

To ensure that your guests receive messages from LIKE MAGIC reliably and that you can communicate with them smoothly, you must store and approve (whitelist) certain e-mail addresses and web links in the Booking.com extranet.
 
Table of contents:
  1. Preparation
  2. Settings within Booking.com Extranet
  3. Set-up Communication
  4. Summary

1. Preparation

E-Mail Address for sending:

  1. Your hotel e-mail address which sends out the guest e-mail notifications

  2. Composition: inbox@YOURDOMAIN (example: inbox@likemagic.tech)

    This address will be used as the sender address for messages to your guests.

Permitted links (per property):

To ensure that redirects and functions work properly, you should enable the following links: 

  • https://$model.getFlowLink()
  • https://my.hotelmustermann.ch/
  • https://my.hotelmustermann.ch/?redirectTo=MY_STAY

Replace "hotelmustermann.ch" with your domain.

Example views:
e75b9c65-1021-45b4-97fc-f0848692af74
2 DS

2. Settings within Booking.com Extranet

Path in Extranet:

Accommodation → Communication preference → Security settings → Your authorized links

Here you enter the e-mail address and links that are required for communication with LIKE MAGIC.

3. Setting up message communication

a) Sending messages (outgoing)

So that messages can be sent to your guests via LIKE MAGIC:

  • The sender address (e.g. inbox@KUNDENDOMAIN) must be entered additionally under the permitted e-mail addresses. Example view:

Important: Without this approval, e-mails cannot be delivered reliably.

 
b) Receiving messages (incoming)
Currently, only the reservation chat is automatically assigned to a booking. General inquiries or special requests must currently be assigned manually.
Reservation chat: Property → Contacts → Special requests 
The forwarding email address must be provided by our support team. As soon as this is available, it must be sent to the locations listed below in Booking.com:
4DS-1
 
Example of a message concerned:
5ds
 
Reservationdetails: Property → Contacts → Reservation
11049179-8feb-43e8-a0cd-6f357f69568f-1
 
Example of the message concerned:
9
4b1eefbc-43dc-401b-9536-321084cb1707-1
 
To ensure that replies that you send from the back office via LIKE MAGIC to these "inbound messages" are also sent correctly, the same e-mail address must also be stored under communication preferences.
  • inbox@YOURDOMAIN

12ds-1

4. Summary

In order for LIKE MAGIC to communicate reliably with your guests via Booking.com, certain e-mail addresses and links must be enabled on the extranet. You, the host, are responsible for testing the communication channel set up. If it does not work as desired or you need assistance, please get help from our Support Team.