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      Automated Guest Notifications

      Automated messages along the entire guest journey – for a seamless and personal guest experience.

      Introduction

      LIKE MAGIC supports the online check-in process – and therefore the entire guest journey – through automated messaging. With E-mails, SMS or Whatsapp - this begins with the initial “Reservation_Created” message to start the online check-in and ends with a “Check-out Follow-up” message. In addition, trigger-based messages serve as the perfect complement to stay-dependent messages.

       

      Table of Contents: 

      1. Default Messaging Flow

      If no modifications are made, the "Default" (standard settings) will always be used. This overview is also found in your Onboarding Tool within the Guest Notifications menu, at the end of the page.
       

      Each property has its own unique guest journey (e.g. where a call-to-action is placed), and therefore different configurations are ideal.
      We are happy to share our experience – let’s design the guest experience together! Please reach out to your dedicated contact person for support.

      Details & Settings

      Certain messages can be adjusted in their timing or even deactivated.

      You can modify any messages that either:

      • have a timing other than “trigger-based”, or

      • are marked as “Yes” in the “Enabled” column.

      The following table shows which messages can be adjusted:

      Notification
      Purpose
      active
      Timing
      BOOKING_CREATED
      Booking with a Booker! = PrimaryGuest or Booking contains more than 1 Reservation > Booking Management required from Booker
      		 - Trigger-based
      BOOKING_REMINDER
      Reminder if Booking Management required and data per room is not provided before 7 Days prior Arrival
      Yes
      7 Days prior to Arrival
      RESERVATION_CREATED
      To Primary Guest if Booking Management done or a Single Booking
      		 - Trigger-based
      COMPANION_ADDED
      To Travel Buddy when Primary Guest provides companion data
      		 - Trigger-based
      RESERVATION_CANCELED
      If reservation get cancelled
      		 - Trigger-based
      CHECKIN_INTRODUCTION
      2 days before arrival at 14:00 if Guestflow not yet completed
      Yes
      2 Days before at 14:00
      PRE_CHECKIN_REMINDER
      In the middle between Reservation created and arrival with a defined amount of days the reservation is created before arrival.
      Yes
      		 30 days
      CHECKIN_REMINDER
      at arrival day at 11:00 if Guestflow not yet completed
      Yes
      Arrival Day at 11:00
      CHECKIN
      at arrival day at 11:00 if Guestflow has been completed
      Yes
      Arrival Day at 11:00
      CHECKED_IN
      If InHouse and room is clean
      		 - Trigger-based
      CHECKOUT_INTRODUCTION
      1 day before departure if stay is longer than 3 nights
      Yes
      1 Day before
      CHECKOUT_ALERT
      on departure day at 10:30 if not yet checkedOut
      Yes
      10:30 on departure day
      INVOICE
      after Checkout
      		 - Trigger-based
      CHECKOUT_FOLLOW_UP
      One day after Checkout
      Yes
      		 -
      RESEND_GUESTFLOW_LINK
      When triggered (Operations Platform)
       -
      		 Trigger-based

      2. Adjustments

      To make changes after go-live, please create a Support Ticket.

      Note: We cannot create new message types on short notice.
      If you feel something is missing, we’re happy to discuss your needs in more detail during a video call.

      3. Conclusion

      The automated messaging flow from LIKE MAGIC ensures a smooth guest journey – from booking to check-out. Thanks to clear triggers and adjustable timings, guests always receive the right information at the right time.

      Together with your contact person, the flow can easily be optimized – for a personal and consistent guest experience.